Frequently Asked Question (FAQs)

  • Two easy ways to browse and find your items:
    • Browse the Collections
    • or make a search
  • Check your choose item, select your size and ‘Add to Cart’.
  • Add cart page, review your item. If okay, then Proceed to checkout.
  • If you have a Discount Code, please key in the ‘Discount Code Box’
  • Fill in your shipping details. Once complete. Click Pay/Proceed to FPX
  • You will be redirected to online banking website.
  • Make a payment. Once completed, you will be redirected to Thank You Page.
  • An ORDER CONFIRMATION EMAIL will be sent to you shortly
  • Once your package is shipped or posted, we will send you a DELIVERY INFORMATION EMAIL.
  • Done, and all you have to do is to wait patiently for your looks to arrive. It won’t be long.

At the moment, we only accept Bank transfer via Online Banking BayarCash Payment Gateway

Please take a few seconds to create an account with us for FREEBIES, Member Exclusive Discounts, BIRTHDAY Special, Flash-SALE notifications, and many more!

We won’t make you wait long!

  • At most cases, all orders will involve 3 working days process before it out to be posted.
  • Shipment might be a SLOWER for PEAK Seasons as lot of waiting line orders.

What’s the shipping charges?

We provide shipping on all orders within MALAYSIA, including Sabah & Sarawak. Shipping to other countries are listed below:

COUNTRIES

SHIPPING TYPE

RATE

FREE SHIPPING

DURATION

Malaysia

Express

RM8

RM50 or more

1-3 business days

Singapore

Express

RM40

Orders of RM400 or more

2-3 business days

Brunei

Express

RM60

Orders of RM600 or more

3-5 business days

Indonesia

Express

RM60

Orders of RM800 or more

3-5 business days

UK

Express

RM120

Orders of RM800 or more

3-5 business days

US

Express

RM120

Orders of RM800 or more

3-5 business days

Australia

Express

RM120

Orders of RM800 or more

3-5 business days

NZ

Express

RM120

Orders of RM800 or more

3-5 business days

Rest of the world

Express

RM200

Orders of RM1,200 or more

4-10 business days

Easy! Parcel Tracking numbers and Tracking Link will be emailed to you once your package is shipped. Just follow the simple steps listed in the email!

*You may need to wait up to 24 hours for the tracking information to updated.

Custom Duty (International Shipping)

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost may be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

ATTENTION!! All Sales, Promotional and Discounted items are not entitled for an exchange.

If you spot anything we could do better, we welcome your comments and suggestions. Please do not hesitate to get in touch with us.

Please also include your Order Confirmation Number or Receipt Number (if applicable) to help us look into the matters quicker.

We want you to be satisfied and feel amazing with your purchases at KALUKU. If that’s not the case, we’ll gladly accept merchandise for exchange (but no refund), provided it:

  • Is in new and saleable condition
  • Hasn’t been washed, worn or altered (with the original tags attached)
  • Is returned within 7 calendar days (from the postmark date)

Notes for Exchange:

  • You can only exchange for items of same or higher price than the returned items (no refund for price difference if exchange items price is lower than the returned items). 
  • You are required to pay for the price difference.
  • Postage Charge (RM8 within Malaysia) applied
  • **ATTENTION!!** All Sales, Promotional and Discounted items are not entitled for an exchange and are not returnable. Items purchased during our Sales, Promotional period are final.

 What to do?

Please NOTIFY US via Email/ WhatsApp before sending us your merchandise for exchange or return together with the note: 

Order Number:
Name :
Phone:
Remark:

Please send your exchange or return to: 

KALUKU.COM
No. 15, 2nd Floor,
Jalan 6/38D, Taman Sri Sinar, Segambut, 52100,
Kuala Lumpur, Malaysia

No refund is available for either the price different or returned items.